You've Got Questions? We've Got Answers!
Welcome to our FAQ page—your go-to spot for all the little details. Whether you're wondering about shipping times, return policies, or what's inside our subscription boxes, we've got you covered. We’re a family of small brands with big hearts, and we’re here to make your experience as smooth and joyful as possible.
Still don’t see what you need? [Reach out here]—we're always happy to help!
Need Help?
If it's duringg regular business hours, give us a call, 931-801-5000.
If we aren’t available, drop us an email and we will get back to you asap!
General FAQs
Q: What is the Initially Stitched Family of Brands?
We’re a collection of small, heart-led brands offering personalized gifts, graphic tees, self-care goodies, and charming stationery—all crafted with creativity and care.
Q: Where are you located?
We’re proudly based in Clarksville, Tennessee!
Q: Do you have a storefront?
At this time, we’re primarily online, but some of our products are available at pop-up markets and in-person events. Follow us on social for upcoming appearances!
Q: How can I contact you?
You can reach us at 931-801-5000, at kellie@initiallystitched.com or through the contact form on our website.
Q: Do you offer gift cards?
Yes! Digital gift cards are available and make great gifts when you’re not sure what to pick.
Ordering & Shipping
Q: When will my order ship?
Most items ship within 5–7 business days, though custom or personalized items may take a little longer.
Q: How do I track my order?
Once your order ships, you'll receive an email with tracking information.
Q: Do you offer local pickup?
Not at this time, but we’re working on it for the future!
Q: What shipping carriers do you use?
We primarily ship through USPS and UPS, depending on the package size and location.
Q: Do you ship internationally?
Currently, we only ship within the U.S., but we hope to expand soon!
Returns & Exchanges
Q: What is your return policy?
Returns are accepted within 14 days of delivery for non-custom items. Personalized, monogrammed, or final sale items are non-returnable.
Q: How do I start a return?
Email us at returns@initiallystitched.com with your order number and reason for return. We'll guide you from there!
Q: Can I exchange an item?
Yes! If the item is in stock, we’re happy to help with an exchange.
Q: My item arrived damaged—what should I do?
Please reach out within 7 days of delivery and we’ll make it right.
Product Questions
Q: How do I personalize an item?
You’ll find personalization options on the product page. Just enter your details in the provided fields before adding to cart.
Q: What materials do you use for embroidery and shirts?
Our embroidery is done with high-quality threads on soft, durable fabrics. Our shirts are premium cotton or cotton blends for comfort and longevity.
Q: Are your soaps and candles handmade?
We have thoughtfully curated our entire collection. While our soaps and candles are hand-made and hand-poured, they are not made in house.
Q: What size should I order for your shirts?
Each product has a size chart in the description—please reference it before ordering! Still unsure? We’re happy to help with sizing advice.
Q: Are your planners and notepads dated or undated?
Most of our paper goods are undated, so you can start whenever inspiration strikes!
Q: Can I request a custom design or product?
Sometimes! Send us a message—we love bringing your ideas to life when we can.
Subscription Boxes
Q: What’s included in the subscription boxes?
Each box varies by brand, but they always include thoughtfully curated items. Our t-shirt boxes, candle boxes, monogrammed gift boxes, and stationery boxes are packed with creativity and care.
Q: Can I gift a subscription?
Absolutely! Subscriptions make wonderful gifts. Just enter the recipient’s address at checkout and leave a note if you'd like us to include a special message.
Q: Do I have to subscribe, or can I buy a box one-time?
Many of our boxes are available as one-time purchases too! Check the product listing for details.
Q: How do I update or cancel my subscription?
You can manage your subscription through your account dashboard.
Q: When will my subscription box ship?
Subscription boxes ship at different times during the month. Check your subscription listing for details.
Brand-Specific FAQs
Q: What kind of embroidery do you offer at Initially Stitched?
We specialize in personalized monograms, names, and special touches for gifts, home, and apparel, as well as custom embroidered logos for businesses.
Q: What kind of messages are featured on Cora Oakes tees?
From empowering affirmations to witty sarcasm and faith-based encouragement, our tees are all about helping you wear what matters.
Q: What makes Bria and Vine products special?
Each item is curated to elevate your everyday rituals—from calming candlelight to soothing bath time moments.
Q: Is Blush and Barrow only for book lovers?
Not at all! If you love cozy vibes, planning with personality, and paper goods that make you smile—Blush and Barrow is for you.
Q: When will my subscription box ship?
Subscription boxes ship at different times during the month. Check your subscription listing for details.
Q: How can I stay in the loop with new launches and updates?
Sign up for our newsletter or follow us on social media @initiallystitched and each brand’s individual pages for first dibs and behind-the-scenes peeks!
